Customer Service Specialist

We are looking for Customer Service Specialists who can speak fluent English and either one of the languages; Korean, Japanese and Mandarin.
What You’ll Do
In this role you’ll be a primary point of contact for our customers onboarding with complete accountability of the quality of the engagement. Supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.
· Collaborate with the different stakeholders to improve customer adoption, address product concerns and drive incremental growth
· Support large customers with EA Onboarding
· Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
· Update tracking tools daily and provide progress reports for operational and program teams
· Raise critical issues and involve account teams and leadership if customer expectations are misaligned
· Ensure all critical project documentation is filed on relevant project folder in Central repository
· Deliver internal and external kick- off meetings
· Maintain deployment delivery schedule and lead customer expectations
Requirements:
· Knowledge of Power Point, Excel and reporting skills
· You are a great team player, flexible and feel comfortable with working independently
· Proactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly
· BA/BS degree preferably in a related field, with technical background
· Excellent communication and presentation skills, with the ability to confidently communicate with diverse audiences to produce clarity and impact both in remote/virtual and face- to- face environments
· You speak fluent English and near native level Japanese (JLPTN1, N2), Korean or Mandarin
· You consider yourself highly customer- focused and have 4+ year Customer Success and/or Project Management work experience.
· Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.

Cập nhật gần nhất lúc: 2024-03-12 18:40:23