Customer Service Representative (Wooden Furniture Industry)

Job Summary
We are seeking an experienced Customer Service Representative with a strong background in the wooden furniture industry. The CSR will be responsible for handling customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring customer satisfaction. The ideal candidate will have knowledge of wooden furniture products, finishes, materials, and export procedures, as well as experience in managing customer expectations for both domestic and international clients.
Key Responsibilities
Customer Communication & Support

Handle inquiries, complaints, and feedback professionally to maintain strong client relationships.
Provide technical knowledge and guidance about wood types, finishing options, durability, and care instructions.
Serve as the main point of contact for customers regarding wooden furniture orders, specifications, finishes, and custom requests.

Order Processing & Coordination

Monitor order status and proactively update customers on progress, production schedules, and delivery timelines.
Receive and process purchase orders, ensuring accuracy of specifications (dimensions, materials, colors, finishes).
Liaise with the production team to confirm feasibility, lead times, and any special requirements.

Logistics & Documentation

Coordinate with shipping/logistics providers to ensure on- time delivery and proper packaging for wooden furniture.
Prepare necessary documentation (invoices, packing lists, certificates, export documents).
Assist with after- sales service, warranty claims, or replacement requests.

Quality & Customer Feedback

Ensure customer specifications are met before shipment by coordinating with quality control teams.
Collect and analyze customer feedback to improve service and product quality.
Work closely with design and sales teams to recommend improvements based on customer trends and concerns.

Qualifications

Education: Bachelor’s degree preferred (Business, International Trade, or related fields).
Experience:
Familiarity with international trade/export documentation is an advantage.
Minimum 2–3 years in customer service, preferably in the wooden furniture, interior design, or manufacturing industry.
Skills:
Excellent communication skills in English (both written and spoken); additional languages are a plus.
Strong problem- solving, organizational, and time management abilities.
Strong knowledge of wooden furniture materials, finishes, and production processes.
Proficiency in MS Office, ERP/CRM systems.

Core Competencies

Professional, patient, and proactive in handling client issues.
Team player with cross- departmental coordination skills.
Customer- oriented with high attention to detail.
Ability to manage multiple orders/projects simultaneously.

Working Conditions

Standard working hours; flexibility required during peak production or export schedules.
May require occasional visits to customer sites, trade shows, or furniture exhibitions.
Office- based with regular interaction with factory/production teams.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-19 04:50:02