About ink.inc
inc is a premium tattoo studio brand operating across Southeast Asia, with locations
Customer Representative to help us deliver world- class tattoo experiences.
in Thailand, Indonesia, and Vietnam. Following the success of our Hanoi studio, we&039;re
pening a new flagship in Ho Chi Minh City and are looking for a professional, friendly
Position Overview
We are seeking a dedicated and passionate Customer Service Representative to join our
team.
communication skills, a passion for customer satisfaction, and an appreciation for the art of
This role is integral to ensuring that our clients receive outstanding service, from their first
inquiry to the completion of their tattoo journey. The ideal candidate will possess excellent
Tattooing.
Key Responsibilities
● Client Interaction: Greet and assist clients both in- person and via phone or email,
providing information about our services and guiding them through the booking process.
● Appointment Coordination: Manage and schedule appointments, ensuring efficient
use of artist time and client satisfaction.
● Client Education: Provide information about our services, artists, and tattoo
aftercare, guiding clients through the tattoo process.
● Administrative Duties: Maintain accurate client records, process payments, assist
with inventory management and handle other administrative tasks as needed.
● Studio Maintenance: Assist in maintaining a clean and welcoming studio
environment, ensuring all areas are well- stocked and organized.
● Feedback Collection: Gather client feedback to continuously improve our services
and client experience.
Qualifications
● Education: High school diploma or equivalent; additional certifications in customer
service or hospitality are a plus.
● Experience: Prior experience in customer service, preferably in a creative or artistic
environment.
● Skills: Strong communication skills in Vietnamese and English; proficiency in
Microsoft Office Suite; ability to multitask and handle high- pressure situations.
● Attributes: Friendly, approachable, and professional demeanor; passion for the
tattoo industry and art; attention to detail and organizational skills.
Benefits
● Competitive Compensation: Attractive salary package with bonus based on studio
target each month.
● Professional Development: Opportunities for ongoing training and career
advancement within a growing and reputable studio.
● Creative Work Environment: Join a dynamic, artistic, and inclusive team culture
where individuality and creativity are valued.
● Employee Discounts: Exclusive discounts on tattoo services and related studio
fferings.
● Comprehensive Support: Full benefits in compliance with Vietnamese labor laws,
including paid leave, insurance, and other statutory entitlements.
