Customer Service Representative (Bắc Ninh)

For delayed items, check again with supply Chain team to get new dateline and communicate with sales team, issue letter if needed.
Issue FOC, CO
Take orders and follow it up: issue SO and get approval.
Follow up SLOB caused by function monthly
Immediately follow up price increase and input system for pricing control.
Issue SO and send to planning and logistics team.
Submit Sales Contract status report monthly.
Follow up with OTIF delivery and contribute planning team control OTIF result.
Consult related info to sales team to get final pricing; submit pricing for approval as BAP; Input pricing into system.
Response customers’ call: Receive all calls from customer; check needed information to reply to calls; contact with salesman for sales information.
Optimize FG: control SO of big volume (>5T); control suitable SO issue…
Reply estimated delivery date for customer PO.
Follow up and push delivery to reach target monthly.
Control stock location transfer: STO U35D- U39D/ Billing for local ICD (inc. Raw)
ICD price advice
Reduce SLOB: control stock SO issue, push sales to sell SLOB items, support to sales all related information…
Make ICD Credit Note/ Debit Note
Check production completion daily and feedback to Customers if needed.
Follow up CRM opportunities to convert to actual sales.
Monthly Commission Calculation for VTSC, Hop Nhat Agency
Contact with team to send related documents.
Open accounts and maintain customers’ information.
Ad- hoc assigned by LM.
Support Daily Sales Activities: Submit to high levels as “In control” for all approvals as BAP, coordinate with site team to get all needed information for customers,
Adjust SO quantities for delivery.
Lead changes and adapt positively to be implemented smoothly.
Issue Sales Contract and follow up.
In charge ISO belongs to sales.
In charge CSAT/ROCK– In control belong to sales.
Fast learn any courses to improvement tasks.
For new items: Get information from sales team to issue production code request and send to technical team. Follow up to end for getting new production code.
Follow up CRM complain to close cases soon.
Join pine line review with sales team to support business growth.
Work- well with relative functions for focusing on business.

Graduated from University; referred in Business Administration/ Accounting major
Being a careful and hard- working person
Experienced in commercial/ sales accounting, customer service
Good English or Chinese
Proficiency in MS Office, accounting tasks (tax, excel, invoice, ...)
Communication skill/ Analysis skill
Can work in high pressures

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-02 07:05:02