Customer Service Officer (Working At Amata, Biên Hòa)

Mô tả Công việc
Transport booking and monitoring
Troubleshooting assistance for Sales/ Customers and relevent problems.
Work closely with customers and forwarder regarding the booking return shipment and following up the export document from customers to provide the export destination site people.
Assist sales team with promotional activities and meeting logistics.
Co- ordinate customer care activities, including surveys.
Register in SAP and process sales orders, order confirmation, stock availability and order follow up, stock transfer orders and including documentations.
Ensure the ERP cycle is completed for all orders and ensure processing and monitoring in accordance with agreed upon terms in order to optimally serve customer needs for all customers (local, export and ICD).
Commitment towards customers for delivery on confirmed date.
Participate in relevant Demand Control processes.
Support to collect and verify customer master data in order to MDM team to create and maintain customer master data in system
Co- ordinate with logistics team for booking arrangement for local delivery and export shipments to meet customer requirements ETA date and on time in full.
Acts as focal point for customer complaints handling, returns and credits.
Arrange to send commercial samples and FOC to customer.
Follow up on backorders/ backlog status and specific customer requests to ensure excellence customer service and customer experience.
Communicate adequately on order status and issues towards relevant parties (internally and externally).
Issue debit note and credit note related prices settle, return goods
Keep overview of order status and be focal point in case of inquiries.
Customer complaint register and follow up with relevant parties (internally and externally)
Ensure the original shipping documents send to customers on time before shipment arrival.
Give Logistics team the input on performance of shipping companies and 3rd party warehouse.
Ensure all orders are processed and monitored to acheive OTIF target.

Yêu Cầu Công Việc
Intermediate English Skills required. Chinese is preferred.
Knowledge of Sales and Customer Service best practices.
Experience with SAP/ CRM is preferred.
Proactivity, Communication, Teamwork, Customer Care skills.
Experience in similar role at a coating company is preferred
Multitasking, Reporting skills.

Chế độ bảo hiểm
Tăng lương
Du Lịch
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Cập nhật gần nhất lúc: 2024-03-24 02:50:30