Customer Service Officer

Attend to shoppers’ enquiries;
Managed daily, weekly and monthly reports;
Coordinated with in- mall tenants promotional events;
Assist in advertising & promotions activities such as preparing mechanics for the campaign, issuing of contest coupons, managing gifts...;
Managed Lost and Found Items, Child Lost, Wheelchair service...;
Provided solutions to solve customer’s issues;
Provided administrative support;
Assisting in customer loyalty programs, mall redemption programs and the sale of shopping vouchers;
Managed incoming calls to ensure customer’s queries, and answer promptly and professional;
Worked and coordinated with other teams to run smoothly day to day operation of the mall;
Build good relationship with shoppers to give them the best service as well as smooth experience when shoppers are visiting the mall.
Provided mall information and free services to shoppers;
Providing mall concierge services which include attending to shoppers’ queries;
Performs other tasks as assigned;

· Good appearance
· Good at English communication.
· Excellent communication, interpersonal skills, trouble shooting
· Can- do attitude; work by heart
. Work in shifts

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-11 09:15:03