Customer Service (Nhân Viên Chăm Sóc Khách Hàng)

Our founder, Dr. Will Thomas – built Animal Doctors International back in 2014. Curently, we have 10 veterinary hospital in many countries. So far we have helped over 100,000 animals receive the gold standard care they deserve across our veterinary hospitals in Southeast Asia. To continue doing this – we need the best veterinarians around!
Key Responsibilities
Animal Doctors International is a full- service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state- of- the- art technology and highly- skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
• Schedule appointments and other patient visits in the appointment book, including re- check appointments, surgeries, and drop offs.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Process payment transactions
• Answer and triage phone calls, emails, messages from clients.
• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.
• Present and explain fee estimates for treatment/surgery to clients.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Quickly understand client needs and initiate the process of meeting those needs.
• Maintain proper documentation in the electronic medical record
• Relay appropriate information to/from clients to doctors and/or management
• Make calls, follow up and update on lists of customers.

What We Are Looking For
• Well groomed, organised and detail oriented.
• Good at English communication skills.
• Must be friendly, outgoing, “people- oriented.”
• Excellent communication skills.
• Great phone skills. Great client service skills.
• Must possess sound decision making skills and multi- task while working in an environment of stress.
• Ability to take direction.
• Ability to work in a team oriented environment
What We Offer
• International Company with many different nationalities
• Nego Salary. Competitive remuneration package
• Frequent Team Building Activities
• Excellent Salary Scale & Year- End Salary Review
• Dynamic, supportive environment
• A rewarding & meaningful role where you make a difference in pets’ lives

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Cập nhật gần nhất lúc: 2024-04-19 20:55:33