Customer Service Leader (Tech Industry, Fluent English, Upto 35Mil)

We&039;re seeking a Team Lead to join our MS Dynamics 365 team to manage the local language team. You will:
• Response & Service Delivery
- Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers’ business.
- Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
- Use tools and strategy to monitor the performance of a team. Analyze non- satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
- Participate in Business Review meetings, present operation results, collect feedback and address concerns.
- Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
• Team Operation Management
- Ensure team members follow Microsoft & Itechwx compliance and security policy.
- Maintain positive relationship with all team members, drive positive team morale.
- Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non- tech parts (such as compliance, service skill, etc.).
- Identifies potential risks and implement optimized process to mitigate the risks.

Activities: Birthday party, Employee engagement activities
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Salary at 100% during the probationary period90% contribution of the gross salary to social insuranceFull working equipment will be providedAnnual Health Checkup

Cập nhật gần nhất lúc: 2025-10-02 08:55:02