Customer Service Intern

Delivery and order

Record sales orders of customers in EPR system (Acumatica) included I&L order and FMCG order, follow up delivery on time for customers with warehouse
Responsible for customer problems related to delivery, product, etc.
Cooperate with Accountant Receivable to collect any overdue term that stop next delivery

Manage dispenser, equipment in warehouse and implementation:

Arrange with warehouse to delivery dispensers for installation on time
Collect all documents after Technician install dispensers

Sales support & customer service

Handle order- related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
Provide quotation and pricelist to existing clients
Customer service: feedback and inform all related parties for customer issue
Update and maintain the customer database, ensuring that all information is accurate and up- to- date.

Report

Sales report & inventory report for FMCG supplier
Prepare and submit monthly quantity sales for Account Manager

Other tasks will be assigned

* Requirements:

Strong problem- solving skills and ability to handle customer concerns in a professional manner.
Ability to handle high volumes of orders and work in a fast- paced environment.
Strong organizational and time- management skills.
Commit to work full time for at least 3 months
Ability to work independently and as part of a team.
Attention to detail and ability to work under pressure
Attention to detail and accuracy in processing orders and data entry.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Ability to prioritize and manage multiple tasks simultaneously.
Excellent communication skills (both verbal and written).

* What we offer:

Great chance to develop through on- the- job training method
Allowance: 4,050,000 VND/month
An open and dynamic English working environment

* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC
* Working time: 8:00 – 17:30; Monday – Friday

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-11-05 06:55:03