Customer Service Executive

• Work on shifts to handle inbound channel of CRC Sports & Lifestyles (through emails, hotline, social channels, ...)• Respond promptly to customer inquiries, resolve customer complaints, identifying customer needs and taking proactive steps to maintain positive, empathetic, and professional experiences for customers• Communicating and collaborating with marketing and sales teams to enhance customer services and brand awareness.• Knowing products inside and out to give the best consultant for customers.• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.• Providing feedback on the efficiency of the customer service process.• Documenting processes and logging technical issues, as well as customer compliments and complaints.• Collecting customer database

Get Insurance on the first working dateHealth checkupTeam buildingHappy Birthday;Review salary once a year;International, professional and creative working environment with a team of friendly & young colleagues and respecting cultural diversity & difference.

Cập nhật gần nhất lúc: 2025-06-05 01:25:03