Job Description
NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer- centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers&039; use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.
Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
Provide clear and accurate responses as well as market expertise to stakeholders
Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards
Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
Qualifications
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next.
Open for change, integrity & client centric mindset
Proficient in Microsoft Office applications
At least candidate with Bachelor Degree from all backgrounds
A candidate who is intrigued about working in the leading global information and measurement company
Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)
Additional Asian language skills is an advantage
Business English knowledge, both verbal and written
Good communication and visualization skills – interested in storytelling techniques
Ability to work independently and in a team within a virtual environment
Additional Information
About NIQ
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state- of- the- art platforms—NIQ delivers the Full View™.
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action- Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non- discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news- center/diversity- inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
