Customer Service Executive (Temp 12 Months) MSC Vietnam Company Limited

Position Summary:
- Send loading confirmation for VIP clients
- Create/ modify bookings for all customers’ request via email/Intra/Mymsc.com/Cross booking (Including DG/Reefer cargoes/Special GOH, OT)
- Follow up latest space situation (both feeder/Mother vessel) to avoid exceed FIX – Optional spaces. Special attention to Tender/ GVA VIP having commitment spaces / mother vessel voyage.
- To perform SANCTION Booking- follow up latest policies at GVA Website guideline – make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper.
- SOB / EDI / TLA / VGM (Incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
- Provide information of vessel details, shipping schedule to shipper
- Send rollover advice to Customers and Agents for all trade lines
- Handle UAC incase POD agent notice to POL – (all cases have consult guideline from CS Manager how to handle specific case and update both sides Shipper and POD agencies on time). Regular pushing shipper co- ordinate with their Consignee clear cargo to avoid DEM/STORAGE basic daily increasing and affect into utilization MSC’s equipment
- Handle COD/Hold/return/Re- export request (co- ordinate parties concerning Sales, Freight team, docs team)
- Collaborate with other departments to ensure the smooth delivery of operations

Key Experience & Qualifications:
- Diploma/Degree in any other subjects/majors.
- At least 2- 3 years of Customer Service function in Shipping
Key Competencies & Skills:
- Knowledge Portnet, TMS
- Able to work independently and ability to work under pressure
- Team work skills
- Customer oriented; ability to respond positively and sensitively to the need of customers and follows though queries / transactions effectively and efficiently and reverts to customers without delay.
- MS Office applications
Key Performance Indicators / Measures:
- Minimize service error cost to POL.
- Booking accuracy
- Responsiveness (respond to INTRA Booking requests in no more than 02 working hours)
- SOB / EDI, TLA accuracy / On time

We offer top- notch medical benefits

We offer more paid leave than required by the law

We offer various bonuses and awards

Cập nhật gần nhất lúc: 2024-03-12 21:30:26