Customer Service Executive/ Sr. Planner

DUTIES & RESPONSIBILITIES:

Commit product delivery to Sales or Customer Service to meet OTD, and provide advanced notice in case an order will be delayed
Perform other tasks assigned by superior in ad- hoc basis
Coordinate in monthly production stock take / inventory and report the data
Determine the amount of personnel, equipment, and raw resources required to meet manufacturing demand
Receive PO from customers and Manage orders.
Responsible of the monthly and master production schedule by updating manufacturing detail i.e. Job progress, WIP and output tracking, materials issues, machine loading in daily/ weekly/ monthly basis and justify capacity & productivity for optimizing production plan
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Work closely with the Purchasing team to ensure sufficient materials to support the production
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Receive requests, feedback and Resolving complaints from customers
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Ensure the goods are shipped on time and quantity
Follow the Engineering Change Notice (ECN), Bill of Materials (BOM) and New Production Introduction (NPI)
Perform monthly forecast analysis
Work with the Sales team and Purchasing team to salvage aging materials and WIP
Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service.
Work closely with the Production team to achieve planned quantity and meet customer’s delivery date (OTD)
Monitor Epicor system and ensure MES Data Collection is done by operation team

Performs other related duties as assigned.

JOB REQUIREMENTS:

Good interpersonal skills and able to work with people from all level
Strong work ethics, able to work under tight schedules and work under pressure
Team player, hands- on & take responsibility to lead for the operation activities
Bachelor Degree in Business Administration or equivalent
3- 5 years of working experience in the related field and manufacturing environment (prefer in High Mixed Low Volume)
Able to work independently with minimum supervision and pay attention to details
Excellent analytical skills and great understanding of ERP system
Proficiency in basic computer skills such as Windows XP and Microsoft Office, Intermediate to advanced Excel

Excellent communication skills and fluent in English
Working Time:
7:45 AM – 5:30 PM (Monday – Friday)
Shuttle Bus is Provided.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-14 22:15:02