Customer Service Executive (Service Management)

VIP Lounge Management
- Providing and supporting information for VIP customers at VIP Lounge, ensuring the best conditions at VIP Lounge
- Taking care of VIP customers to ensure customer satisfaction when using VIP Lounge
Customer Service Management
- Develop ideas to enhance customer’s satisfaction
- Giving proposal on the solution to prevent issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers.
Customer Service Training
- Training Coaching skills & Brand staff management skills for Sales Management Team.
- Training Service skills for Lotte Mall Front Office staff.
- Training Service mind for Lotte Shopping Mall staff.
Front Office Management
- Managing and training Front Office staff
- Daily checking duties: Hygiene, displayed products and other related service duty on- site
- Customer contact point for VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities.
- Support events, promotion as being required

15 days full paid leave a year
Social, Health, Unemployment insurance; PVI Health insurance; Annual health check
Salary, allowance, 13th month bonus salary, gift, annual salary review

Cập nhật gần nhất lúc: 2025-10-02 09:15:03