Customer Service Executive (Japanese + English)

WORKING TIME:

2 days off/ week (weekday)
Average working time: 46 hours/week
Work in shifts
Working schedule according to company arrangements

WHAT YOU WILL DO

Coordinate with departments in the company to support and solve customer problems, and improve the company&039;s services.
Support merchants and customers to handle order problems in Japanese, English as well as Vietnamese;
Receive, investigate, and resolve customer inquiries and complaints;
Manage and maintain the customer information database;
Other tasks as assigned by the manager.

REQUIREMENTS

Japanese equivalent to N2 level (main langues);
Good English communication skills (written & spoken);
Must be based in Hanoi or Da Nang to support tasks that require onsite presence when needed;
Open to fresh graduates or candidates with no prior experience;
No prior customer service experience is required.
Good communication, self- discipline, and responsibility for work;
Experience in a similar position is a plus; candidates with experience in F&B or restaurant environments, especially in international or Western- managed settings, or with prior exposure to startup environments,will have an advantage.
Age: Prefer under 28.

BENEFITS

Attractive salary, bonus
Social & medical insurance in line with Vietnamese Labor Law
Capichi Points for employees, usable for in- app discounts
A multicultural working environment
Employee gifts on special occasions
Young, dynamic environment, agile mindset, product ownership mindset
13th- month salary, annual salary review

Cập nhật gần nhất lúc: 2026-07-07 05:00:19