Customer Service Executive (Hardline Testing)

You will also act as the Member of Customer Service Team Representative in TUV SUD Vietnam office. You will support the Hardline Manager in managing the day- to- day in Customer Services tasks.

Monitor and follow up on the status of all submission with customers (such as pending, additional sample required, verbal results…).
Take sample photos and prepare subcontract forms to send to other departments (Softline, Chemical…) and oversea (if applicable).
E- filing (scan) all related documents.
Maintain and input activity reports for each job or task.
Input relevant information to SAP for Invoicing purposes.
Communicate with other labs to receive test results. Review, type and send test reports to customers.
Receive sample, assign new identification numbers and input related data into the system.
Prepare document for Finance department to release invoices.
Prepare payment request forms for subcontractors (including courier services, third- party testing labs…).
Prepare quotations and follow up with customers to get confirmation.
Send Invoices to customers and follow up on debt with customers.
Other tasks as assigned by Lab Manager.

Knowledge of testing processes and familiarity with ISO 17025 is an added advantage.
Result- and service- oriented individual who possesses initiative and good communication skills.
A proactive team player, capable of working independently on challenging projects and meeting tight deadlines.
English communication skill with a B- level or its equivalent.
Bachelor’s degree in Chemistry.
Fresh graduates or candidates with approximately 1 year of relevant experience.

Others (Benefit):

Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law).
Free parking.
Opportunity to participate in the company’s training programs, LinkedIn Learning license holder (fee supported by company based on policy).
15 annual leaves days, 15 paid sick leaves days, Christmas leave.
Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check.
13th- month salary, performance- based bonus, depending on business results.
Ad- hoc staff engagement events, team- building activities, company trip.
Working in an international dynamic and friendly environment.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-05-06 12:10:03