Customer Service Executive | Chuyên Viên Dịch Vụ Khách Hàng

Objective of the function:
• Report directly to Customer Service Manager
• Responsible for handling customer orders and requests for customers in the North
• Support CS/Sales Team to deliver the highest possible standard of services to achieve agreed delivery target
Main responsibilities:
• Coordinate with sales team, other internal teams and suppliers to ensure the product quality and services are met with customers’ requirements
• Assist and back up other team members and provide supports and report to Manager
• Handle customer complaints (including create the complaint into QDA system) according to Amann procedures and service standard
• Proceed color development (CDE creation) & customer’s orders in Amann system
• Respond and ensure customer enquiries and requests are addressed timely
• Proactively communicate with customers to update about orders and development status
• Conduct CS performance reports, customer service level reports and customer surveys as per assignments
• Proactively share among the teams Sales, Planning, Operations about customer requirements to maintain customer service level
• Perform other duties as assigned
• Proactively share among the team about new initiatives, new developments and products requirement, issues for improve team performance

Performance bonus, other benefits according to Company policy,
7 Accident Insurance, Private health Insurance,
Annual leave 12 days/ year

Cập nhật gần nhất lúc: 2025-08-08 20:30:02