Customer Service Executive (1 Year Contract)

• Receive orders based on customer information, then enter the SAP system, verify the order details, and send them back to the distributor for confirmation• Communicate with Distributor/Sales/ Trade team related to goods, out of stock status and inform the distributor about the expected stock availability timeline.• Discuss with the customer about their current debt situation (AR Balance)• Tracking CO allocation by distributor• Tracking SO pending to inform to distributor• Answering information about products and service questions• Resolves product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Receive and process return orders• Reporting by distributor and send out• Receive orders based on Portal or mail, enter the Portal system to check price, compare order on SAP system, verify the order details, and submit on Portal system for confirmation• Based on the activities program from DP, adjust the format for MT orders• Notify about orders exceeding credit limits, request approval for orders exceeding credit limits, and process the orders again• Contact the MT customer to have schedule delivery date.• Coordinate with Sales to resolve all issues related to goods during transportation• Receive and process return orders• Reporting by distributor and send out• Work closely with the DP team to inform about out- of- stock items and the next order schedule of the supermarket so they can prepare the goods.• Work carefully with the Log team to ensure all processed orders are completed for the day, monitor the shipping process, and inform the customers.• Work carefully with the AR to monitor the funds that have been transferred to the company&039;s account.• Ensure the order is booked at the required time.

• Ensure daily order processing and shipping completion.
• Generate and send distributor reports.
• Receive and verify orders via SAP/Portal; confirm with distributors.
• Track CO allocations, pending SOs, and return orders.
• Adjust MT order formats per DP programs.
• Schedule deliveries with MT customers.
• Respond to product/service inquiries and resolve complaints.
• Coordinate with Sales, Trade, and Logistics teams on delivery and goods issues.
• Communicate stock status and availability timelines.
• Collaborate with AR team to monitor fund transfers.
• Monitor AR balances and credit limits; request approvals as needed.

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Cập nhật gần nhất lúc: 2025-10-30 06:20:03