Customer Service Executive

Service Training

Give proposal on the solution to prevent arising issues or complaints
Develop ideas to enhance customer’s satisfaction
Research & making strategy to enhance the service quality for normal customers and VIP customers
Resolve all customer queries and complaints

Customer Service Management

Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staffUpdate training materials, create new training courses

Front Office Supervision

Managing and training Front Office staff
Daily checking duties: Staff appearance, store&039;s hygiene, displayed products and other related service duty on- site
Support events, promotion as being required
Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities

Can work under high pressure and self- motivation
At least 2 year- experience in the relevant position; Having experiences in 5- stars Hotel,Shopping Mall, Airways is an advantages
Be careful & accurate, have good team- work and communication skills
Bachelor degree, any majors, good looking appearance
Working time: 5 days/weeks from Mon to Fri (08:30- 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires
Good verbal and written communication in English and Vietnamese

Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
15 paid- leave annually; Social, Health, Unemployment insurance
Training & development: Personal development course, professional training course, solf skill training course...
Health care scheme: PVI Health insurance; Annual health check

Cập nhật gần nhất lúc: 2025-09-05 16:10:02