Customer Service Engineer For Fresher

• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolve or escalate multiple and varied customer issues. Documents technical work and research.
• Provide feedback to improve products to more senior engineers or technical advisors.
• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Identified potential defects and escalates to more senior engineers to resolve.
• Collaborate on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Follow processes provided by the business.
• Attend readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Must Have:
5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Priority given to candidates with customer service experience or a strong customer- oriented mindset.
Open to Freshers & Non- Tech backgrounds – only requires fluency in English (Equivalent to IELTS Speaking 6.5 or higher).
Willingness to work in shifts and work night shifts
Nice To Have:
Having a background or working experience in IT/Technical/Engineering/Science/Automation is an advantage.

90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Full salary during the probationary period
12 days of annual leave, 8 days of sick leave
Competitive salary depending on experience
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

Cập nhật gần nhất lúc: 2025-11-26 22:20:03