Customer Service

Job Summary:
The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well- supported throughout their visit. This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages- Chinese, Korean, or Japanese- is required. No prior experience is required- comprehensive training will be provided. The position offers a dynamic, guest- facing environment and the opportunity to grow within a premium service team.
Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
Key Responsibilities:

Handle bookings for transportation, accommodation, and personalized services accurately.
Provide F&B and other services based on VIP guests’ preferences.
Report all customer issues and complaints promptly to supervisors.
Communicate politely and professionally with all guests.
Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
Follow up with VIP customers after their departure.
Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
Submit daily reports on VIP activities, preferences, and special cases.

Education: High School Diploma with at least 3- year experience in hospitality industry or College Diploma
Experience: Having working experience at hospitality industry is a plus.
Other Prerequisites
- Candidates must be fluent in Chinese HSK5
- Basic English communication skill.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Applications must be submitted in English.

Bảo hiểm xã hội, Bảo hiểm sức khỏe, Bảo hiểm full lương, Khám sức khỏe định kỳ, Team building, Du lịch hàng năm, Phụ cấp thâm niên, Signing bonus, Thưởng tháng 13, Thưởng hiệu quả làm việc

Cập nhật gần nhất lúc: 2025-10-08 03:35:03