Customer service (Contract & Reporting)

Contract:
For both new customer & Existing customer

Ensure contract renewals are performed in timely fashion – coordinate with Owner Account and Operation manager for support if required
Support product alternative proposals – prepare costings and cost in use analysis for consultants – manage to client acceptance and case closure
Prepare and send quotations for existing clients
Ensure pricelist is up to date
Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract and following with sales executive or directly with client until contract is signed
Track and execute rebate for customer follow contract
Monitor, on monthly basis, account by account chemical consumption – record case in CRM for any anomalies – track to closure

Report

Prepare and submit monthly report for Main Supplier with analysis
Prepare and submit monthly quantity sales for Account Manager
Other report assigned by manager

Sales support & customer service

Handle order- related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
Update and maintain the customer database, ensuring that all information is accurate and up- to- date.
Provide quotation and pricelist to existing clients
Customer service: feedback and inform all related parties for customer issue

Other tasks will be assigned

* Requirements:

Ability to prioritize and manage multiple tasks simultaneously.
Good at Excel skills
Good communication and written in English
Be able to self- motivate and have effective time management.
Detail oriented, analytical skills
Ability to work under pressure in a fast- paced environment.
Problem- solving and team- working skills

* What we offer:

Competitive salary + monthly bonus + 13th salary
An open and dynamic English working environment & promotion opportunities
Great chance to develop through on- the- job training method

* Working time: 8:00 – 17:30; Monday – Friday
* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-10-28 19:05:03