Customer Service

Liaising between guests and partners to resolve light complexity issues via inbound,
modifications, cancellations, complaint.
utbound, email, chat, and messaging on various topics such as: additional travel advice,
Providing accurate, valid, and complete information by using the right tools, methods, and
processes.
Immediately updating serious cases/inconstant situations.
Proactively updating information/knowledge about customer service
Ensuring a high level of customer service and a positive guest experience.

Strong communication skills, both written and verbal
Flexibility on 24/7 environment
Fluent in English, French
Proficiency in Microsoft Office
Associate or bachelor’s Degree in related field from a four- year college or university with 1 years of relevant experience preferred

Benefits

Free annual health check- up (once per year).
13th month salary
Full social insurance coverage in accordance with labor law.
Annual company trip and team- building activities.
Public holidays and 14 annual leave days per year.

Career Development & Working Environment

Professional training provided before officially starting the job (training period is fully paid).
Opportunity for performance evaluation and internal promotion to higher positions.
Company- provided laptop/computer, mobile phone, and necessary working tools.
Modern working environment with relaxation area, café, and fully equipped cafeteria.

Cập nhật gần nhất lúc: 2026-03-12 07:20:02