Customer Service

based in Ho Chi Minh City, Vietnam. Since 2017, we have published over 40 mobile applications
Never settle, think bigger. Vulcan Labs is a leading mobile application development company
with several hundred thousand Daily Active Users and over 10 million downloads combined. We focus on building AI Apps, driven by speed, creativity, and trend awareness for the global market. Join us to design real products, craft brand identities for mobile apps, and grow in a fast- moving, innovative environment.

As
Customer Service
in our team, you will:

Make valid proposals with a user- oriented approach
Manage customer support in our Social Media platform, Email, Google Play, and App Store.
Understand user’s problems and provide effective customer support.
Coordinate with other departments to solve ongoing issues.
Analyze user’s pain points for product improvement.

Analytical skills, logical, and customer- oriented mindset.
Good at reading & writing English.
Minimum 2 years of experience in customer service, preferably in the software industry.
Familiarity with Freshdesk/ Zendesk/ CRM software is a priority
Effectively communicate with customers and cross- team
Passionate for the customer service industry.

Why do you love working here?

Well- equipped Facility: MacBook provided, with an additional monitor available if needed.
Grow Yourself: Work with young, talented teammates on global apps across a diverse portfolio and varying app sizes (Mainly in AI domain)
Innovative Environment: Flexible working hours, one remote day per month, seminars and internal sharing sessions, and a culture with no barriers to ideas.
Healthy Culture: 12 days of annual leave and 5 days of sick leave, health- care insurance, annual health check, and a dedicated team- bonding budget.
Attractive Package: 13th- month salary, performance bonus, and biannual performance reviews based on achievements and contributions.
Diverse Activities: Complimentary coffee, tea, and snacks; company trips; team- building activities; and quarterly happy- hour events.

Cập nhật gần nhất lúc: 2025-10-03 01:05:02