Customer Quality Engineer

Prepare the meeting with other department for root cause analysis and CAPA.
Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.
Complete the other tasks from Lab & customer quality manager.
Preparation of 8D reports, application of problem- solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…).
Discussion with customers, development, design and production (e.g CIP…), as well as all product sites.
Work with SAP system to complete the task and control the response on- time.
Receive the customer complaint and work with related departments for issue analysis.

Using quality tools FMEA, Ishikawa diagram, 5 Whys…
Processing of customer complaints and preparation of 8D reports.
English spoken and written well.
University/College Degree.
Fault analysis on power suppliers, chargers and battery packs.
Experience handling customer complaint in the electronic field (1- 3 years’ experience).
Analytical thinking, ability to work in a team, sense of responsibility.

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:05:29