Customer Operations Specialist

Onboarding and Implementation: (25%)
Assist in the onboarding of new B2B clients with guidance from senior team members.
Ensure accurate setup of client accounts and provide initial support during implementation.
Customer Engagement: (25%)
Respond to client inquiries and concerns, escalating complex issues to senior team members.
Monitor client usage and report insights for further analysis by senior team members.
Documentation and Reporting: (20%)
Support the generation of regular reports on customer usage and satisfaction.
Maintain client records and documentation with oversight from senior team members.
Administrative Support: (20%)
Coordinate meetings, demos, and training sessions under the guidance of senior team members.
Assist in preparing proposals, contracts, and other client- related documents.
Operational Efficiency: (10%)
Participate in the development of internal processes related to customer operations.
Collaborate with cross- functional teams to implement operational improvements.

Familiarity with EdTech products and the education industry is a plus.
Bachelor&039;s degree in Business, Marketing, or a related field. Proven experience in customer service, account management, or customer operations.
Excellent communication and interpersonal skills.
Good English proficiency level
Strong organizational and multitasking abilities.

Competitive compensation
ELSA Pro account
Up to 16 days leave, 1 birthday leave, 1 Christmas day.
Experience the true spirit of a fast- growing and well- funded Silicon Valley startup.
Company trip, Company Birthday, Company Party and Happy Hour.
Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth.
Social insurance, health insurance, and unemployment insurance for full salary.
Flexible working time (9am- 6pm Mon- Fri), hybrid working
Premium Health Insurance, Annual Health Check
Fun energetic team; international & collaborative culture

Cập nhật gần nhất lúc: 2024-02-03 19:40:21