Customer Operations Executive

Onboarding and Implementation: (25%)

Assist in the onboarding of new B2B clients with guidance from senior team members.
Ensure accurate setup of client accounts and provide initial support during implementation.

Customer Engagement: (25%)

Monitor client usage and report insights for further analysis by senior team members.
Respond to client inquiries and concerns, escalating complex issues to senior team members.

Documentation and Reporting: (20%)

Support the generation of regular reports on customer usage and satisfaction.
Maintain client records and documentation with oversight from senior team members.

Administrative Support: (20%)

Assist in preparing proposals, contracts, and other client- related documents.
Coordinate meetings, demos, and training sessions under the guidance of senior team members.

Operational Efficiency: (10%)

Participate in the development of internal processes related to customer operations.
Collaborate with cross- functional teams to implement operational improvements.

Good English proficiency level
Bachelor&039;s degree in Business, Marketing, or a related field. Proven experience in customer service, account management, or customer operations.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Familiarity with EdTech products and the education industry is a plus.

Premium Health Insurance, Annual Health Check
Company trip, Company Birthday, Company Party and Happy Hour.
Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth.
Fun energetic team; international & collaborative culture
ELSA Pro account
Social insurance, health insurance, and unemployment insurance for full salary.
Flexible working time (9am- 6pm Mon- Fri), hybrid working
Up to 16 days leave, 1 birthday leave, 1 Christmas day.
Experience the true spirit of a fast- growing and well- funded Silicon Valley startup.
Competitive compensation

Cập nhật gần nhất lúc: 2024-01-30 14:55:20