Customer Experience Executive

Update customer information regularly to actively contact customers on special occasions (opening, birthdays, events,...) and send wishes/gifts/incentives to them.
Propose loyalty programs to increase customer engagement.
Take care of VIP customers ( by project).
Response to customer&039;s query relating to D2C order&039;s
Monitor customer service channels, including email, phone, chat, and social media, and ensure that responses are timely, professional, and effective.
PIC to handle customer complaints, to collaborate with other departments to resolve issues.
Monitor incoming customer inquiries (chat, email, call) from all channel ensure that they are recorded in CRM system and timely & accurately respond

Master&039;s degree is a plus.
Bachelor&039;s degree related field.

Good interpersonal skills and ability to build strong client relationships.
Strong experience working with E- commerce (Shopify) and digital sales operations, preferably with consumer electronics or technical software field
Minimum 2 years work experience in the customer service field.
Demonstrate a "can do" attitude and be eager to learn.
To be creative, autonomous, and to be qualitative and quantitative results oriented.

Strong communication and collaboration abilities.
Excellent problem- solving skills and attention to detail.

Obtaining guidance and awareness of advanced technologies.
Free lunch at office, free motorbike parking
Opportunity to learn and develop, chance to companion with a potential company
Creating impactful products for community
Receiving social insurance according to Vietnamese Government regulations.
Staying in a friendly and spiritual space (weekly tea break, weekly sports time and annual holiday).
Have chance to own company shares after 12 months;
Working in a young and professional environment.

Cập nhật gần nhất lúc: 2024-01-17 16:15:27