Customer Care Specialist (Korean)

Responsibility 3: Assist in checking membership card status by verifying customer information on the GMD system, identifying issues related to points or membership cards, coordinating with Marketing and IT Head Office teams, and processing point adjustment requests when necessary.
Responsibility 1: Receive, record, and handle customer complaints through multiple channels, including Hotline and digital platforms (Korean & Vietnamese), Kakao, Fanpage, Email, and Online Complaint Box.
Responsibility 2: Support all store branches in communicating with foreign customers to ensure effective customer service and smooth operational processes.

Minimum of 2 years of experience in Customer Service or an equivalent role.
Experience in the retail industry is a plus.
Basic knowledge of Customer Experience Management, including receiving and handling customer complaints across multiple channels such as hotline, outbound calls, Facebook, Kakao, in- app platforms, etc.
Ability to work under high pressure, including overtime, public holidays, Tet holidays, and weekends when required.
Hands- on experience working with CRM systems.
Willingness to work in shifts (8:00 – 17:00, 10:00 – 19:00 & 12:00 – 21:00).
Honest, creative, proactive, and responsible at work.
Korean language proficiency with strong speaking and writing skills.
Ability to adapt and work effectively with diverse customer and employee personalities.

Language allowance for English or Korean (If any).
100% Social Insurance contribution based on gross salary.
13th- month salary and additional performance- based bonuses.
Comprehensive health insurance (PTI).
Competitive salary, commensurate with experience and capability.
Shift- based working schedule with 2 days off per week.
Lunch allowance of VND 50,000 per working day.

Cập nhật gần nhất lúc: 2026-01-27 21:25:02