Customer Care Executive

Handle customer service activities:

Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc.
Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
Receive all incoming (inbound) calls and queries, handle and transfer calls.
Keep and maintain proper record and filling.

Other requested tasks:

Perform tele- sales task.
Express the company’s culture with professional image.
Other related tasks are required

Have at least 01 experience year in the field of service planning/ sales administrator and/or customer service with the same level in foreign companies
Flexible, confident and well- organized.
Skill of communication
Graduated from College/University
Have the ability to interact with customers.
Able to work independently, multi task and solve problems.
Skill of MS office.

13th month salary, rewards on Tet/holidays, birthday...
Full compulsory insurance, accident insurance, annual heath check...
Global company, professional working environment
Career path development

Cập nhật gần nhất lúc: 2024-01-30 20:15:26