CS Project Coordinator

Project Management: Plan, monitor, and manage CS projects from initiation to implementation.
Communication & Stakeholder Management: Coordinate information flow, organize meetings, and track actions.
Reporting & Documentation: Prepare regular reports and maintain project documentation.
Process & CX Improvement: Drive automation initiatives and enhance customer experience (CX) and UI/UX.
Responsibilities:
Project Management
Develop project plans, monitor timelines, and ensure successful delivery.
Collaborate with cross- functional teams (Operations, QA, Training, Product, Tech) for effective execution.
Ensure projects meet deadlines, budgets, and objectives.
Prepare project materials, progress reports, and updates for stakeholders.
Process & Customer Experience (CX) Improvement Initiatives
Implement automation initiatives and optimize CS processes to improve efficiency and service quality.
Propose solutions focused on enhancing customer experience and improving UI/UX for support systems (Help- center, chatbot, self- service).
Collect data, analyze pain points, and recommend improvements based on insights.
Monitor implementation results and evaluate impact.
Communication & Stakeholder Management
Ensure clear, timely, and transparent communication of project information.
Organize project meetings, record minutes, and track follow- up actions.
Act as the main point of contact between project teams and stakeholders.
Reporting & Documentation
Prepare regular reports on progress, risks, and outcomes for senior management.
Maintain and store project documentation according to company standards.

3- 4 years of experience in project coordination or management (preferably in CX/ Product Support).
Good English communication skills (preferred).
Knowledge of AI automation and UI/UX is a plus.
Bachelor&039;s degree in Business Administration, Economics, or related fields.
Excellent communication, collaboration, and problem- solving skills.
Strong planning, time management, and progress tracking skills.
Proficient in project management tools (Jira, Ticket Management) and MS Office.

Môi trường làm việc năng động đề cao tính chủ động, sáng tạo
15 ngày phép/năm
Lương cạnh tranh, lương tháng 13
Thưởng các ngày lễ, tết
Thưởng hiệu suất công việc
Thời gian làm việc linh hoạt
Gói bảo hiểm sức khỏe hạn mức cao

Cập nhật gần nhất lúc: 2025-12-29 07:25:02