CS LEADER (lương từ 20 đén 30 gross)

We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
YOUR SKILL AND EXPERIENCE
Develop training plans for your team members.
Team leader experience: at least 2 years, team size from 10
English or Chinese: fluently
Willing to travel as needed to meet clients and attend events for renew, upsell, …
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Willing to support customers every time they need.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Experience with e- commerce/logistic industry or relevant industries.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
WHY WILL YOU LOVE WORKING HERE?
Insurance full gross salary
KPI bonus
15 days annual leave
13 + 14th bonus
Address: Tầng 4, tòa nhà Ba Đình, 19 Lê Thanh Nghị, Quận Hai Bà Trưng, Hà Nội
Annual trip
Base salary: negotiable (20- 30 gross)

Cập nhật gần nhất lúc: 2024-04-25 11:25:23