CS Associate

Collaborate with the development and data teams to quickly resolve service issues and incidents
Analyze customer inquiries and improve manuals/FAQ documentation
Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
Work with the Korean CS Lead to establish global customer experience processes
Gain deep expertise in our products and provide clear and reliable guidance to customers
Collect and share customer feedback to help improve product and service quality

Key requirements

Strong problem- solving and logical communication skills
Advanced Korean proficiency (fluent in speaking, writing, and reading)
Experience with collaboration tools such as Notion and Zendesk
Ability to communicate in basic English

Nice to have

Ability to translate and write technical documents (Korean ↔ English/Vietnamese)
1+ year of experience in customer support, call centers, or SaaS/IT service operations
Familiarity with SaaS in data, advertising, or e- commerce
Previous CS experience with Korean companies or Korean clients
Experience working in a startup environment

What We’re Looking For

Someone who takes ownership and follows through until the customer’s problem is fully solved
A fluent Korean communicator who enjoys working with a global team
Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention
A person eager to grow in a fast- changing SaaS environment

External activities (Clubs)
Annual Leaves
Work- related books and lectures supported

Cập nhật gần nhất lúc: 2025-09-13 17:50:02