Credit Card Sales Support & Onboarding Executive

Support the credit card acquisition and onboarding process by coordinating sales support activities, managing after- sales programs, and collaborating with cross- functional teams to enhance customer experience. This role is critical in ensuring the smooth delivery of credit card products to customers and driving post- sale engagement.
Sales Support Operations:

Assist sales teams with tools, materials, and processes to ensure smooth credit card acquisition.
Monitor daily sales performance reports and identify process gaps or support needs.
Provide timely resolutions to issues raised by the sales force regarding application flows, system access, or customer inquiries.

After- Sales & Usage Program Coordination:

Track program effectiveness and customer engagement behavior post- acquisition.
Design or support campaigns to increase first- time usage and recurring spending.
Coordinate welcome/onboarding programs to guide new customers on how to use their credit cards properly (activation, usage, payment, limits).

Stakeholder Collaboration:

Proactively gather feedback from stakeholders and suggest enhancements to processes or systems to reduce drop- offs and improve approval rates.
Work closely with teams to improve customer onboarding flow and system journeys.

Process Improvement:

Regularly review onboarding journey touchpoints from application to activation and usage.
Propose enhancements that simplify the journey for customers.

1- 3 years of experience in the credit card business. Experience in a credit card team of finance company is a plus.
Familiarity with credit card workflows, customer behavior, and onboarding practices.

Skills & Competencies:

Basic understanding of credit card products, system.
Analytical mindset and comfortable working with basic reports or dashboards.
Good coordination and communication skills with internal teams and sales staff.
Proactive, solution- oriented, and customer- focused attitude.

PHÚC LỢI
Mirae Asset Finance Viet Nam aims to build a "Professional- Friendly- Effective" working environment. Our strategic objective is to provide a working place with attractive package, growth opportunity, and sustainable development.

15 days annual leave.
Annual healthcare insurance package from senior level and above.
Annual health check, company events.
Flexible internal career opportunity.
Attractive packages with 13th salary year- end bonus and a week trip to Korea in order to recognize all your good performance and effort at MAFC.
Young and proactive environment; no barriers, no limitation for new idea.

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-14 22:00:03