Credit Card Operation Associate - 1 Year Contract

Job Summary:
The Job holder is responsible for implementing related activities in card operations,
participating in deployment of card system, daily card operations process and project
support.
Key duties and responsibilities
Credit Card Operations (50%)
• Conduct daily credit card operations activation: Issuing, Delivery, Statement, Credit
Shield, Loyalty Program.
• Back up for other daily credit card operations activities: Instalment registration,
interest/ fee waiver, early instalment discharge.
• Support for monthly card data analysis, projects & portfolio card management
reports with instruction and guidance.
• Support for other daily operational tasks as Head of Credit Card Department’s
requirements.
Credit Card product and service enhancement (30%)
• Co- ordinate and support to work with card product and IT system for process daily
peration and improvement.
• Collaborate with DTM for review and update and set up SMS/ZNS/Email notification
template into the system.
• Participate in the UAT test for system upgrade and enhancement.
Customer service process (20%)
• Handle CS ticket and cooperate with Customer service to response customer’s
inquiries and issues
• Work closely with related departments/line manager to ensure all operations
supports are addressed on new system.

Được hỗ trợ máy tính cá nhân trong quá trình làm việc
Có cơ hội tham gia các chương trình training tại công ty
12 ngày nghỉ phép năm + 3 ngày nghỉ ốm
Gói bảo hiểm chăm sóc sức khỏe
Được tham gia các hoạt động team building, sự kiện của công ty

Cập nhật gần nhất lúc: 2025-10-03 15:00:04