Costamigo - Operation Manager

Operations Management

Ensure all departments operate efficiently and comply with company standards, policies, and Standard Operating Procedures (SOPs).
Oversee the day- to- day operations of Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, Landscaping, and other operational departments.
Continuously improve operational processes to enhance productivity and service excellence.
Monitor service quality, cleanliness, safety, and overall guest satisfaction.

Financial & Business Performance

Analyze operational and financial reports to identify improvement opportunities.
Develop and execute operational plans to achieve revenue and profitability targets.
Monitor departmental budgets, labor costs, operating expenses, and inventory.
Drive cost control initiatives while maintaining high service standards.

Guest Experience

Monitor guest feedback from online platforms and internal surveys, implementing corrective actions where necessary.
Handle guest complaints and service recovery professionally and effectively.
Ensure exceptional guest satisfaction through proactive service management.

Leadership & People Management

Support recruitment, onboarding, training, performance management, and employee engagement initiatives.
Foster a culture of accountability, teamwork, and continuous improvement.
Build succession plans and develop future leaders within the organization.
Lead, coach, and develop department managers and operational teams.

Reporting

Prepare weekly and monthly operational performance reports for Director of Operation.
Collaborate with corporate departments to implement company initiatives, operational projects, and business strategies.
Perform other duties assigned by the General Manager or Executive Management.

Job Requirements

Strong problem- solving, decision- making, and conflict- resolution skills.
Good command of spoken and written English.
Demonstrated ability to lead teams, develop talent, and build a positive workplace culture.
Minimum 3–5 years of experience as an Operations Manager, Hotel Manager, or in a similar leadership role within the hospitality industry.
Excellent communication and interpersonal skills.
Bachelor&039;s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
Strong knowledge of hotel and restaurant operations.
Proven leadership experience managing multiple operational departments.
Proficient in Microsoft Office; experience with PMS, POS, and hotel management systems is preferred.

Quyền lợi được hưởng:

Hỗ trợ xe đưa đón, bữa ăn giữa ca và các phúc lợi khác của công ty.
Mức lương cạnh tranh + Phí dịch vụ .
Đầy đủ chế độ bảo hiểm (BHXH, BHYT, BHTN) theo quy định của Luật Lao động Việt Nam.
Môi trường làm việc chuyên nghiệp, năng động, có nhiều cơ hội phát triển sự nghiệp.
Tham gia các chương trình đào tạo và phát triển chuyên môn về quản lý vận hành khách sạn và quản lý kinh doanh.

Cập nhật gần nhất lúc: 2026-07-07 21:10:03