Concierge Supervisor - Giám Sát Khuân Vác Hành Lý

WAFAIFO RESORT HOI AN
Mức lương
Đang cập nhật
Địa điểm làm việc
Hội An, Quảng Nam
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

• Communicate special guest requests to the assistant to Guest Relation and Manager on Duty.
• Make deliveries to guest rooms as instructed.
• Assist guests with their luggage and try to acknowledge them by name.
• Ensure smooth and fast baggage handling for all arrival/departure guests.
• Assist the security team in scanning all guest luggage.
• Always given support to observes safety and security rules.
• Guest Messages are distributed properly and accurately.
• The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
• Alert the management of any unattended packages and strangers found on the premises.
• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in- room equipment.
• Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
• Provide an efficient luggage storage, delivery, and collection service.
• Make sure cold towels are well prepared and enough for whole days.
• For any guest requests follow- up call is to be made back to the guest to verify complete satisfaction.
• Check all resort bicycles follow the check- list and make sure that they are all in good conditions and enough.
• Check the inventory of items on loan and all items are collected at the time of on or before check- out.
• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
• Recognize all returning and VIP guests, and welcome them back.
• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
• All baggage movements are tagged and recorded.
• Delegate bell boys to pick up the baggage from guest rooms.
• Check the daily arrival list for VVIPs or guests with functional needs.
• Ensure left the luggage forms are filled and duly signed by the guest and also all applicable policies are explained to the guest.
• Perform any other work as and when assigned by the management.
• Keep the working area clean and tidy always.
• Support guest for bicycles borrow process and make sure they are sign in the form and disclaimer.
• Offer assistance to all guests at times.
• Prepare for group movements and ensure enough staffing is in place to handle groups.
• Maintain close relationships with Guest Relation as well as other departments.
• Attend all guest calls for Bell stand / Door Services related services.
• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
• Be aware of daily hotel activities, and group and VIP arrivals.
• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.

Yêu cầu công việc

• Excellent command of English language, the second language priority.
• A positive attitude, excellent communication skills and great teamwork
• Knowledge and experience in MS Office programs.
• Experience in motivating and leading a winning team.
• At least two year experience as supervisor in 4,5 start Resort.

Quyền lợi

- Attractive allowances and other special caring programs as per Company regulation.
- Dynamic and friendly open working environment
- Competitive benefits and compensations
- High opportunity for learning, development and promoted career path.

Cập nhật gần nhất lúc: 2024-03-29 17:55:43

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WAFAIFO RESORT HOI AN

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Thông tin chung

Ngành nghề
Nhân viên kinh doanh
Cấp bậc
Trưởng Ca/ Giám Sát
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Giờ hành chính
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
30/04/2024
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