Concierge Associate

Ensure all guests experiencing a problem receive an appropriate response, any promised recovery is delivered and all guest receive appropriate follow up in a timely and professional manner.
Constantly stress to the associate that they are the most effective tools in merchandising the hotel.
Encourage problems solving by associates through proper training and empowerment.
Assist with implementation of an effective training program for new and current associates using records, menus and appropriate reference manuals.
Determine the requirements for arrivals, and the follow- up on, special groups or VIPs.
Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Be prepared for each daily activity and review any variations with manager and associate.
Handle parcels received and items hold for collection
To oversee the maintenance of office equipment and bell carts to ensure that they are ready for immediate use.
Assign guest service associate in delivering newspaper and messages.
Ensure all the in & out of luggage are properly recorded.
Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc...
Ensure all associates are aware of role and responsibilities and operate within their guidelines.
Be highly familiar with all emergency procedures and evacuation plans.
Ensure baggage room, baggage holding area and work areas are neat and tidy. All baggage are to be arranged in the holding area.
Ensure associates are properly groomed and wear clean uniform and name tag at all times.
Assign guest service associate in handling guest baggage.
Establish effective communication with associates to gain their trust and respect.
Keep close communication with other sections regarding car arrangements.
Have good control of all vehicles and drivers.
Supervise subordinates in running the concierge desk smoothly and up to the hotel standards.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.

People person and good motivator
Problem – solving ability
Minimum of 2 year experience in 4 & 5- star hotel concierge operations
Good knowledge of local and neighbor locations of Quang Nam
Good interpersonal and communication skills
Good communication skill in English verbal, listening and writing

Competitive salary and packages.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.
Service Charge.

Cập nhật gần nhất lúc: 2024-03-26 14:40:46