Community & Operations Executive

About us
With a strong presence in markets such as the US, Latin America, Europe, German, Japan, Taiwan, and more, Salvia is a small, agile team dedicated to delivering high- quality service and growing our products with passion and adaptability.
Salvia is a Singapore- based tech startup that connects millions of users worldwide with expert advisors on topics like love, relationships, psychology, family, and careers. Specializing in Astrology, Horoscope, Spirituality, and Tarot, our advisors offer accurate, insightful guidance to users globally through our app, which allows instant chat or call consultations.
The Job
We are looking for a proactive and creative individual to join our team as a Community & Operations Executive. This role combines customer support, user engagement, and social media coordination to help us deliver an exceptional experience for our community.
Key Responsibilities

Customer Support (20%)Provide timely and helpful support to users via in- app channels.Resolve inquiries, collect feedback, and escalate technical issues when needed.
Social Media & KOL Coordination (40%)Manage and maintain social media accounts (TikTok, Instagram, Facebook, ...).Keep accounts active with regular content posting and publishing KOL/influencer videos according to the content plan.Identify, reach out to, negotiate with, and manage KOLs/influencers (e.g., tarot readers, psychics, astrologers).Coordinate video shoots, handle logistics, and ensure smooth collaboration with partners.
User Operations (40%)Segment users and send targeted messages to improve engagement.Conduct ongoing outreach to collect feedback and enhance user satisfaction.Support community management and build relationships with users.

Requirements

Strong communication and negotiation skills
Interest in Tarot, Astrology, or Spiritual services is a plus.
Familiarity with social media channels
Good command of English (IELTS 5.5+ or equivalent).
Experience in customer service, user operations, or social media management (plus but not required)
Organized, detail- oriented, and able to manage multiple projects simultaneously.

What We Offer

Full salary probation, Full SMUI, another allowance
Working hour: From Monday to Friday: 8:30 am – 5:30 pm
Working Location: Cobi Tower II, No. 2- 4, Street No. 8, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam

Chế độ bảo hiểm, Phụ cấp, Chăm sóc sức khỏe, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-04 19:10:02