Cluster Reservation Agent

KEY RESPONSIBILITIES
• Support revenue optimization through effective upselling and cross- selling.
• Monitor prepayments and follow up on outstanding payments from partners.
• Assist in preparing reports and tracking booking trends.
• Handle all reservation requests (phone, email, OTA, GDS, website) across multiple Wink properties.
• Coordinate group bookings, special requests, and VIP reservations.
• Accurately input, modify, and confirm reservations in the Opera Cloud PMS system.
• Communicate effectively with Front Office, Sales, Revenue, and Finance teams.
• Manage OTA and GDS bookings, ensuring rate parity and data accuracy.

• At least 1–2 years of experience in hotel reservations or front office; multi- property (cluster) experience is a plus.
• Excellent attention to detail, organization, and problem- solving skills.
•QUALIFICATIONS
• Proficient with Opera Cloud PMS, OTA extranets, GDS, and channel managers (e.g., SiteMinder).
• Strong English communication skills; other languages are an advantage.
• Diploma or Degree in Hospitality Management or related field.

What We Offer
• Competitive salary and benefits package
• Dynamic and professional working environment
• Full social, health, and unemployment insurance contributions
• Career growth opportunities within a fast- growing hotel chain
• Meal allowance
• Working days: 05 days/week

Cập nhật gần nhất lúc: 2025-10-18 16:55:03