Key Responsibilities:1. Event Strategy & Cluster ManagementDevelop and implement a cluster- wide event strategy aligned with each resort&039;s positioning.Define and segment event offerings per property (e.g., beachfront weddings, holistic retreats, outdoor corporate team buildings).Standardize event planning and execution SOPs across all resorts, while allowing for local personalization.2. Revenue Generation & Business DevelopmentCollaborate with the Sales team to build competitive event packages tailored for leisure groups, MICE, and lifestyle clients.Establish and maintain strategic partnerships with luxury brands, event planners, wedding organizers, production houses, and media agencies.Drive conversion for large- scale events and high- value partnerships across the cluster.3. Event Operations & Quality AssuranceOversee the pre- event planning, on- site execution, and post- event evaluation across all properties.Coordinate with cross- functional departments (Culinary, Housekeeping, Engineering, Front Office) to ensure seamless event delivery.Ensure a consistent standard of luxury service and operational excellence, especially for outdoor and destination events.4. Team Leadership & DevelopmentLead and mentor a team of Event Managers and Coordinators across multiple resorts.Conduct training sessions, share best practices, and foster a collaborative and creative team culture.Manage workforce planning and ensure coverage and expertise at each resort property.5. Client Experience & Brand RepresentationPersonalize guest interactions, particularly for high- profile clients and special events (weddings, anniversaries, VIP celebrations).Act as the key point of contact for major clients and planners, ensuring premium service from inquiry to event completion.Innovate and elevate event concepts that align with resort brand values and local destination appeal.6. Reporting & Performance AnalysisMonitor event performance metrics: event count, revenue, profit margins, guest satisfaction scores (NPS, CSAT).Analyze trends and customer feedback to drive continuous service enhancement and innovation.Provide regular reports to Cluster General Manager and DOSM with insights and recommendations.
