Club InterContinental Attendant (Part-time)

• Anticipate the guests needs and act accordingly
• Get to know the guest personally and recognize their preferences in food and beverage and how they like their things kept in the room
• Pay attention to details such as:
Pajamas folded at the foot of the bed in the evening
Newspaper folded on the morning tea tray
Placing the slippers at the bedside
Replenishing stale amenities, etc.
• Provide guest assistance in every possible way such as:
Getting the guest stamps
Replenishes the mini bar and simultaneously places the amenities in guestrooms
Suggesting where they can make purchases
Organize a sight seeing tour
Folding and unfolding clothes for packing
Provides fresh cold water, ice, tea and coffee regularly throughout the day
Polish shoes, using the correct polish / shade
Checks rooms to ensure presentation standards are accurate to the very detail
• Have thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders
• Have the ability to coordinate with the guest in order to meet his needs efficiently
• Check for lost and found items immediately on check out and return the same to the guest before he checks out
• Coordinate with
• Have good knowledge of the city to be able to offer suggestions if required
Reception- for arrival list in order to serve the welcome drink
Reservations- to make reservation for the guest in other properties
Front Office Cashier- for the bill to be kept ready
Other F&B outlets- for reservations and other information for the guest
Housekeeping- to get the room cleaned when the guest is out of the room and provide extra amenities like additional towels, soap etc.
Room service- on F&B service to the guest
Concierge- for baggage coordination and newspaper requirement or any other requirement that needs to be brought from outside
• Ensure that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene correct uniforms and name badges as outlined in the staff handbook
• Report any health or safety hazards to the Executive Housekeeper
• Complete other responsibilities as assigned

Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Proficient in the use of Front Office System (Opera)
Qualifications –
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in front office / guest services operations, or an equivalent combination of education and experience.

- Hotel&039;s Activity
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Uniform
- Other benefits per Vietnam labor law.
- Duty Meals
- Monthly service Charge
- Accident Insurance 24/7
- Full Insurance policy per current labor law.

Cập nhật gần nhất lúc: 2025-10-20 03:00:06