Club InterContinental Agent/

Position Summary

The Club InterContinental Agent is responsible for providing check- in and out, servicing food and beverage to guests in a professional, timely and hospitable manner.
Responsibilities

Maintains a handover sheet which is a record of guest requests and handled by him/her or passed on to any other person/department.
Services food & beverage to guest and it’s speedy clearance.
Has thoroughly knowledge of hotel facilities including the timings, charges, cuisine served in different outlets, different outdoor activities and offer assistance to make the reservation/booking.
Completes other responsibilities as assigned.
Has good knowledge of the local area to be able to offer suggestions/recommendations if required.
Gets to know the guest personally and recognizes their preferences.
Anticipates the guest needs and acts accordingly.
Coordinates with other departments to ensure guest’s satisfaction.
Provides guest assistance in every possible way.
Has the ability to coordinate with the guest in order to meet his/her needs efficiently.
Ensures that all duties are carried out in line with Hotel Policy with high standards of personal appearance, personal hygiene correct uniform and name badge as outline in the standard.

Microsoft Office knowledge is preferred.
Organize, can multi- task, good problem- solving skills and detail oriented.
Must have a well- groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and non- verbally. Fluent in English, Korean or Japanese is preferred.
Degree: Vocational School Certificate or Diploma in Hotel Administration or equivalent.
One year in front office/guest services operations, or an equivalent combination of education and experience.

Uniform
Meals
Salary review
Annual leave
Employee shuttle service
Training & development
Use the service with good benefits for employees
Annual health check
Full salary, insurance and service charge during probation period
Accident Insurance 24/7

Cập nhật gần nhất lúc: 2025-10-28 16:05:03