Chuyên Viên Dịch Vụ Khách Hàng - Customer Service

Job Summary:
To deal with internal & external customers in order to provide a high- quality service and satisfy customer&039;s needs which meet all Customer Service (CS) KPIs.
To provide an efficient and high- quality service to customer to satisfy customer&039;s needs and expectations within company&039;s procedures/guidelines
To give comments/ideas on daily works to direct supervisor for process/procedure updte/improvement
Key Roles & Responsibilities
· Participate and contribute to team meetings and quality workshops.
· Keep up- to- date on new or enhanced products/services in order to maintain a high- quality service with accurate information providing to customer.
· Other tasks which are assigned by CS Team Head or Team leader
· When customer requirement(s) are more appropriately, CS then dealing with relevant departments and refer them to an appropriate solution for customer.
· Handle customer’s insurance policy circumstances.
· Providing a polite, professional and accurate response in accordance with agreed service standards.
· Respond to customer’s complaints/queries/requests receiving via all communication channels (both hotline and non- hotline channels), quick identify and have proper solution to meet their requirement(s).
· Promptly and accurately complete all related administration activities (random check, system testing), in accordance with relevant service standards and to the customer’s satisfaction.

Qualification
· University graduated. Economics, Finance or Banking is preferable
Work Experience
· Over 2 years’ experience in Call Center, hotline or Customer Service is preferable
Knowledge
· Be used to working in Call center, customer service/customer care is an advantage
· Customer service oriented
· Understanding about SVFC&039;s products & Retail banking and consumer finance
· Having basic experience in deadling with customers via hotline/non- hotline channels, complaint handling
· Vietnamese & English- intermediate
Skills
· Be able to work on phone with customers in most of working time
· Familiar with CRM system
· Customer centricity
· Complaint handling
· Has a sweet voice, good telephone skills and good communication and interpersonal skills
· Be able to handle customer&039;s phone calls, and key in main point of customer&039;s requirements into system at the same time

- Social insurance
- Competitive salary
- Professional qualification sponsorship
- 3 days of sick leave with pay
- Language sponsorship: English, Korean
- Annual salary review
- Get 1 additional annual leave for each 5 full years of service
- Guaranteed 13th month salary
- 14 Days of annual leave
- Premium health insurance for employees and their related person
- Online course sponsorship
- Annual health check

Cập nhật gần nhất lúc: 2024-02-21 19:15:28