Training & development
. Is polite and professional in any situation where the image or reputation of the hotel is represented
Overall Job Scope
. Stays current with developments in the field of Engineering, and makes appropriate suggestions and recommendations to the General Manager
. Performs any additional duties as directed by the General Manager
. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
. Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese Law
. Maintains a high standard of personal hygiene, dress, uniform, and body language
. Is fully conversant with all health and safety, fire and emergency procedures
. Attends meetings and training as required by the General Manager
• Employee performers and high potentials have access to further professional and personal development training as per training plan
• An active talent spotting program is in place to support succession planning and career growth for shining employees.
• Training plans for all employees are prepared, implemented and regularly update
• Employees passing probation period have been trained in all essential tasks as per self- leadership assessment form
Coaching & performance review
• Condition of guest villas, public areas
• Staff training and development
• All employees complete a self- leadership review and attend a formal performance review before the end of their probation
• All direct reports receive a formal annual performance review prior to contract renewal
• Departmental expenditure maintained within budget
• Quantity and nature of guest comments and complaints
• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached
[Key area]
• Coaches, counsels, disciplines and develops subordinate employees.
• Maintains a supply of inventory necessary for optimal operating efficiency
• Liaises with purchasing and suppliers to ensure provision of quality engineering supplies at most competitive prices
• Keeps records of all information in the form of blueprints, diagrams, manuals, maintenance records, logs and journals relevant to the efficient operation of the department
• Directs and controls all subordinate Gardening staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Plans and schedules appropriate ongoing preventative maintenance programs
• Maintain efficient administration within the department preparing and submitting operational reports on time
• Maintains facilities and equipment by and conducting routine inspections and determining appropriate rectification measures
• Prepares, monitors and controls the hotel’s annual R&M budget
• Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources
• Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality
• Ensures that safety and emergency procedures for guests and employees meet or exceed the recognized industry standards and conform to local legal requirements
• Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management systems
Other duties are performed as assigned by the GM and DOE
