Chăm Sóc Khách Hàng

• Motivate and strategize how the team will meet efficiency, productivity and
consistency targets.
• Ability to understand the CTQ parameters that affect the process and work on them.
• Elevate and escalate red flags to management on a duty of care perspective.
• Ensure that team schedules are communicated; leave requests are attended to and
team attendance is monitored. Chronic absentees should be managed.
• Identify improvement opportunities in workflows and suggest solutions. Creating a
culture of innovation.
• Facilitate team meetings and team huddles.
• First point of escalation and clarification on HR- related matters and concerns.
• Courses correct non- performing metrics and analysts through root cause analysis and
solid action planning.
• Ensure that SMEs are performing their duties and responsibilities.

• Ability to motivate teams and rally the group toward organizational goals.
• Open for working in 24/7 environment
• Fluent Chinese Mandarin HSK5 and above
• Analytical frame of mind.
• Bachelor’s or Associate’s graduate with 3 years of working experience, preferably with 1year experience in leading team.

• 13th Monthly Salary
• Company Benefits: SHUI, Health- check, as per the company policy
• Statutory Contributions: As per law
• Annual Leave: 14 days
• KPI Incentive: Monthly Bonus

Cập nhật gần nhất lúc: 2026-02-28 22:10:02