Job description
About us?
Our founder, Dr. Will Thomas – built Animal Doctors International back in 2014. Curently, we have 10 veterinary hospital in many countries.
So far we have helped over 100,000 animals receive the gold standard care they deserve across our veterinary hospitals in Southeast Asia. To continue doing this – we need the best veterinarians around!
Animal Doctors International is a full- service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state- of- the- art technology and highly- skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
Key Responsibilities
• Process payment transactions
• Relay appropriate information to/from clients to doctors and/or management
• Maintain proper documentation in the electronic medical record
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Present and explain fee estimates for treatment/surgery to clients.
• Quickly understand client needs and initiate the process of meeting those needs.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re- check appointments, surgeries, and drop offs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
Work location: 78 To Ngoc Van, Quang An, Tay Ho, Ha Noi city.
What We Offer
• Frequent Team Building Activities
• 10,000,000 VND credit per annum of veterinary care at ADI for staff pets
• A rewarding & meaningful role where you make a difference in pets’ lives
• Dynamic, supportive environment
• International Company with many different nationalities
• Excellent Salary Scale & Competitive remuneration package, Salary Review.
What We Are Looking For
• Good English communication skills, especially speaking
• Excellent communication skills.
• Well groomed, organised and detail oriented.
• Must possess sound decision making skills and multi- task while working in an environment of stress.
• Great phone skills. Great client service skills.
• Accept candidates without experience. Open for Fresher.
• Must be friendly, outgoing, “people- oriented.”
