Working location: 139, 10 Tay Street, Nam Quang 1- H29 Quarter (Phu My Hung), Tan Hung Ward, HCMC
Working hours: 40 hours/week, Monday and Saturday or Sunday off (Off 2 days/week)
Earliest start from 10:00 AM to latest end at 7:00 PM (Tue- Fri)
Earliest start from 9:00 AM to latest end at 5:30 PM (Sat and Sun)
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RESPONSIBILITY
Student Services
Deal with students/parents’ requests/concerns;
Contact parents to inform cancellation/schedule change of classes;
Make weekly calls to update parents’ about students’ performance;
Collaborate with Sales, Academic, Admin and Marketing departments to organize student activities;
Support students struggling in class and teachers with students’ behavioral or academic issues.
Re- enrollment Sales
Communicate with parents to get confirmation of re- enrollment registration of existing students;
Coordinate with other departments to prepare for the new term.
Follow up with absent, delayed and deferred students;
REQUIREMENTS
Detail- oriented and patient with a customer- focused mindset.
Proactive, self- starting, curious and positive attitude;
1- 2 years of working experience in Customer Services, Student Services/Counseling or Business Development;
Good verbal and written communication skills in both English and Vietnamese;
Basic computer skills and willing to learn new platforms;
BENEFITS
Compensation
Competitive base salary and performance- based incentives;
Mandatory social insurance is fully paid based on actual base salary;
Receive 100% of base salary during the probation period;
Laptop provided or allowance for using personal laptop for work purposes
Employee Benefits
A voucher upon passing probation;
Welcome kit on your first day;
Private medical insurance and annual health check;
Special discounts for family and friends on E2 courses;
A voucher for welcome lunch with your team;
Support for major life events;
Milestone & Performance Rewards
Sherpa Award for outstanding contributors;
Bonus for annual work anniversaries;
Bi- annual performance bonus;
Work- Life Balance
Fun company- wide events like the E2 Party;
Department outings twice a year;
Enjoy approximately 2- week Tet Holiday and 2- day off for Christmas;
Weekly Friday Refreshments;
Unlimited vacation leave policy for full- time employees;
Professional Development
Substantial opportunity and training for career development;
On- the- job training to grow your skills;
Advanced studies support for relevant courses or certifications;
Access to internal workshops and sharing sessions.
