Center Operation Manager

Confirm timesheet for Admins, Teachers, and Secuities.
Build up and manage day- to- day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following Manabie’s standards
Provides and keeps up with a variety of reports and audits that can be used to gauge how their firm is performing.
Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave
Set up new centre from the scratch
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses
Manage email groups, update teachers’ availability & teaching skills on system, and record violations of class denial..
Training for Academic Admin handling students and parents&039; complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis
Managing and planning for Marketing events on Fanpage Facebook or other channels.
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe- keeping.
Optimise process and existing management files related to centre
Responsible for the revenue and profit result of the center
Follow up with admin about new and existing students regarding re- enrolment and ensure payment collection meets the deadline. Monitor re- enrolment rates closely

Ability to multitask and manage stakeholders
Carefulness and integrity are a MUST
Works well under pressure and good stress management.
Proficient with Microsoft Office/G- Suite or related software
Strong attention to detail and maintaining accuracy
Professional working proficiency in English
Bachelor degree
Has around 4 years of experience in centre management customer service, course/ program coordination, or the same position in education industry

Probation: 2 months (100% full- time salary).
13- months and Performance Bonus.
14 days Paid Leave Annually
Attractive salary
Health Insurance package from Bao Viet.

WORKING HOUR:
40 hours/week; 1 fixed day off a week

Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job

WORKING PLACE:

Head Office And business locations in the Ho Chi Minh City area

Cập nhật gần nhất lúc: 2024-01-02 09:09:48