Location: Total Education Campus (Hanoi)
Employment Type: Full- time & On- site
Reports to: Customer Development Director /CEO
Position: Center Manager
About Total Education
Total Education is an innovative educational center based in Hanoi, Vietnam, specializing in holistic learning solutions for K- 16 students. Our mission is to empower every student to achieve TOTAL WellBeing by equipping them with the values, skills, and knowledge needed for a meaningful life.
The TOTAL WellBeing Framework:
Emotional: Understanding and managing emotions effectively.
Physical: Breathe well, drink well, eat well, sleep well, & exercise regularly.
Social: Building meaningful relationships with a sense of belonging.
Intellectual: Fostering curiosity, study skills, and critical thinking.
Spiritual: Connecting with a purpose greater than oneself for Good Works.
Environmental: Living in harmony with surroundings and nature.
Professional: Discovering one&039;s ikigai through purpose, talent, grit, and VIPS.
Role Overview
As the Center Manager, you are the "Heart and Head" of the campus. You are responsible for taking care of current and future students, ensuring the best experience for them and their families.
Crucially, you serve as the Customer Development Lead, driving the center’s sustainable growth by leading the consultant team, managing enrollment targets, and ensuring that every interaction—from the first inquiry to graduation—contributes to the TOTAL WellBeing of our community.
Key Responsibilities
Customer Development & Business Growth (Consulting Leadership)
Strategic Outreach: Build creative outreach plans and help families understand the TOTAL philosophy by identifying their needs and offering tailored educational solutions.
Event Coordination: Work with the Marketing and Academic teams to host meaningful events that welcome new students and generate excitement.
Drive Growth: Collaborate with the Board of Directors (BOD) to set and reach revenue and enrollment goals that help TOTAL thrive sustainably.
Lead the Sales Effort: Your insights will help attract new students and grow our local presence. You will lead the Educational Consultant (EC) team in managing sales pipelines and conversion rates.
Amazing Student & Customer Experience (Service Leadership)
Complaint Handling: Act as the escalation point for sensitive issues, handling high- level complaints with empathy and professionalism to turn challenges into opportunities for trust- building.
Retention: Manage re- enrollments and maintain high satisfaction levels to foster long- term loyalty.
Customer Care: Put student and customer care front and center—ensuring students and parents feel valued, heard, and "wowed" by their experience.
Center Operations & Brand Standards
Brand Environment: Ensure TOTAL’s welcoming environment shines through, maintaining the cleanliness, safety, and aesthetic of our learning spaces.
Operational Excellence: Manage daily operations, coordinate class schedules, and oversee testing processes to ensure smooth quality learning.
Reporting: Keep track of center performance with regular reports (using CRM tools) and share updates/insights with the BOD to keep the organization moving forward.
Inspiring & Growing Your Team
Coach & Mentor: Lead, coach, and support your team (especially Educational Consultants) to reach their full potential.
Culture Building: Foster a positive, motivated team environment where wins are celebrated and staff align with TOTAL’s vision.
Skill Development: Build your team&039;s skills in consultative sales, customer service, and emotional intelligence.
Requirements: Center Manager (Customer Development Lead)
Education & Experience
Management Experience: Minimum of 2–3 years of experience in a management or team leader role, specifically within Sales, Customer Service, or Education Operations.
Industry Experience: Proven track record in the education sector (language centers, schools, or ed- tech) is highly preferred. Experience in consultative sales (Educational Consulting) is a distinct advantage.
Education: Bachelor’s degree in Business Administration, Marketing, Educational Management, or a related field.
Skills & Competencies
Customer Experience (CX) Mastery: A strong mindset for "Student & Customer Care," with the ability to handle high- level complaints and ensure a "Wow" experience.
Team Coaching: Ability to train and mentor Educational Consultants (ECs) in sales scripts, objection handling, and emotional intelligence.
Operational Acumen: Strong organizational skills to manage class scheduling and facility standards alongside sales duties.
Sales Leadership: Demonstrated ability to set and achieve revenue/enrollment targets. Experience in managing sales pipelines, telesales protocols, and conversion rates.
Mindset & Culture Fit
TOTAL WellBeing Alignment: A genuine passion for holistic education and alignment with the E.I.E.I.O. values (Empathy, Integrity, Excellence, Innovation, Ownership).
Growth Mindset: A proactive attitude ("Ownership")—ready to solve problems and lead without waiting to be asked.
Empathy: High emotional intelligence to connect with parents and support the emotional well- being of the staff.
Technical & Language Skills
Language: Professional proficiency in Vietnamese. English proficiency (IELTS 6.0+ or equivalent) is required to communicate with foreign Academic Managers and teachers.
Tech Proficiency: Competence in using CRM systems & Google Workspace for reporting and tracking performance.
What We Offer
Empowerment: A culture that encourages you to be "Lazy! Think out of the box" (Innovation) and "Be responsible and ready to lead" (Ownership).
Meaningful Work: A chance to shape the educational journey of students using a holistic, well- being- focused framework.
Competitive Compensation: An above- market salary package reflective of your dual role as a manager and sales leader.
TOTAL WellBeing: Access to community events, retreats, and a work environment that genuinely cares about your physical, emotional, and professional health.
Professional Growth: Opportunities to develop a strategic mindset by working closely with the Founder and CEO.
Join Total Education: Be part of a team that is dedicated to empowering students to live meaningful lives and achieve TOTAL WellBeing. We look forward to welcoming YOU to our Total Education family.
